Returns & Repairs
- All repairs and sizing requests must request an authorization number at
loulou@loulougold.com. - Complimentary repairs for manufacturing defects within 1 year of
delivery. - Ring sizing adjustments may be possible depending on the design.
Complimentary resizing of up to one size (+/-) is offered on select styles; larger
adjustments may be available upon request and may incur a fee. - For more information, please email loulou@loulougold.com and make
sure to include your order number and repair issue.
REFUNDS, RETURNS & EXCHANGES:
Final Sale:
All customized, personalized, engraved, and promotional pieces are considered final sale.
How to Request a Return or Exchange:
Please contact our team at loulou@loulougold.com within 7 business days of delivery with your name, order number, and request.
Refunds:
- We want you to be completely satisfied with your order; we will gladly accept return requests for unworn, undamaged, or defective products with the original tag attached and unaltered, within 7 business days of the delivery date.
- All LOULOU GOLD pieces are made to order and cannot be canceled or returned once production has begun.
- Approved refunds are subject to a 10% restocking fee.
- Return shipping and taxes are the responsibility of the collector.
ITEM CANNOT BE RETURNED IF THE TAG IS REMOVED
SPECIAL ORDERS AND CUSTOM ORDER ITEMS ARE ALWAYS FINAL
SALE ITEMS ARE BOTH NON-REFUNDABLE AND NON-EXCHANGEABLE.
CONTACT US:
We welcome you to contact a customer care specialist directly at loulou@loulougold.com or by phone at 310-593-8490 for any extra help or advice about your purchases.